Anglo American Metallurgical Coal

At Anglo American Metallurgical Coal we have set an ambition to be the world’s leading coal producer. To achieve this we have to develop the right leadership capability at all levels of the organisation. The challenge of the shift supervisor is no different from the CEO, the only differences are in timeframes and span. We want leaders at all levels to understand their role, have the capability to lead their teams and to run their part of the business as a business. We looked to Sheppard Associates as a partner to help us develop an integrated leadership programme to coach our leaders at all levels and have a common view of what leaders do and how they achieve success – whether in the corporate office, at the coal face or in the workshop. Sheppard Associates have achieved this, they have coached, they have connected with our people and they have helped us lift our performance to the next level.

Seamus French

Chief Executive Officer


Anglo American Metallurgical Coal

Sheppard Associates is the primary provider of Anglo American Metallurgical Coal’s bespoke leadership development programmes for middle managers and supervisors. These programmes (Leading the Workplace and Foundations of Leadership) provide both current and aspiring leaders with the skills they require to lead safe and productive teams. The programmes continue to be successful because of their practical focus and direct relevance to the needs of our business.

Debbie Butler

Manager of Learning, Development and Talent


AngloGold Ashanti

AngloGold Ashanti has been working with Sheppard Associates for the past 18 months to develop and deliver a middle management leadership development programme as well as a safety leadership programme designed for leaders at all levels of our business. Sheppard Associates demonstrate an excellent understanding of our business, in particular, the challenges of leading teams in high risk environments including underground mining. Both programmes have been successfully delivered in Australia, South Africa and Continental Africa. We anticipate further roll outs of both programmes in the coming 12 months. One of the real strengths of Sheppard Associates is their ability to design programmes which are specifically tailored to the needs of clients and which equip managers with practical leadership tools which they can immediately apply for the benefit of themselves and the business.

Grant Mitchell

Vice President Technical & Safety Training


AngloGold Ashanti Australia

AngloGold Ashanti Australia has embarked on a Safety Leadership program for all team leaders, managers and GM’s. Feed back by individuals indicates that the learning’s from the course have assisted them in their day to day work. It is interesting to note that with this key training and other basis training around hazard and risk and investigation the safety performance for the operations has shown a dramatic improvement. Safety leadership is a prime accountability for all managers and leaders. This course provides the basic tools to assist our management group.

Mike LeRoy

Vice President of Sustainability

Sony Australia

Sheppard Associates designed and delivered two important management development programmes for Sony Australia: The Sony Leadership Development Program and The Sony Business Development Programme

The Sony Leadership Development Programme is based on the Certificate IV in Business (Frontline Management) qualification and the Business Development Programme on the Certificate IV in Business (Marketing). All learning and assessment materials were customised to meet the specific needs of Sony Australia Limited and it’s people.

“Over the years that we have worked with Sheppard Associates we have found that they have become a valued partner of the HR function. They make an effort to understand our business, and effectively support our training initiatives. Their programmes are of a high standard as is their administrative support, and as such, I have no reservation in recommending them to others”.

Darsha Masin,
Former Group Manager, Human Resources
Oceania Region.


DP World

Sheppard Associates worked with DP World (formerly P&O Ports) for over a decade on a number of major management development projects for the company. One of these projects has been the design and implementation of accredited development programmes for supervisors and team leaders working in a stevedoring environment. Over 500 supervisors have completed the Leading The Workplace Programme in Australia, North America, India, Pakistan, South Africa and the United Kingdom. This programme has been developed specifically for DP World and learning and assessment activities relate directly to the stevedoring industry.

Other projects completed for DP World include conducting a global development needs analysis for Senior Management and developing the Leading the Business Programme based on this analysis. These projects have given Sheppard Associates crucial expertise in the design and implementation of leadership development programmes, particularly in the design of competency assessment processes which are relevant to the workplace and which target specific competencies.

Grant Mitchell, former DP World Manager of Global Learning Strategies has this to say about the Supervisor and Team Leader programmes developed for his company.

“Sheppard Associates have been instrumental in assisting us put in place our global learning and development strategy, including our approach to developing and managing talent within the organisation.”

“The Sheppard Associates managed development initiatives such as the Frontline Manager (supervisory level) and Team Leader programs have paid for themselves nearly twice over since implementation in terms of the tangible ‘improvement initiatives’ coming out of the programmes. These initiatives have added significant value to our organisation by either reducing operating cost, increasing productivity, improving competitive advantage or reducing risk. It is a factually correct statement to say that ‘the improvement initiatives measured coming out of the Frontline and Team Leader programmes can be directly traced to the teachings within both programs.”

“Sheppard Associates do not only develop and deliver training in the traditional sense, in fact, far from it. They are particularly strong at working with the client in partnership to ensure that learnings and desired outcomes of training are absolutely transferred into the workplace and that all learning outcomes are linked to organisational performance.”

“Terry Sheppard and his organisation are to be applauded and congratulated for the results that they have provided for DP World through their modern and innovative approach to organisational training and development. Their customer intimate approach is second to none and I would not hesitate to recommend Sheppard Associates to any enterprise that has similar needs to our own.”

Better Leaders Build Better Organisations